Job: Account Manager, Independent Contractor, Remote Role - Boulder, Colorado

WE ARE HIRING!

At Hexa Custom, we’re big believers in collaboration, design, and the ability to bring something incredible to life… together. Through technology and innovation, we found a way to let individuals and businesses alike customize their own outerwear, and the result has been nothing but extraordinary. While working with us, you’ll have the opportunity to create exceptional, meaningful results along with members of our small yet powerful team.

We are currently looking for an Account Manager to join our team. The primary objective of this role will be to realize company sales goals by creating and cultivating B2B customer relationships within the promotional products and corporate event industries.

*This is an independent contractor position, and will transition to a employee role in January 2023

**This position is remote, yet candidates based in Colorado are preferred

Salary: 55-60k + Quarterly Bonuses *variable based on experience

This position is for:

This role is perfect for a highly motivated & self-driven individual with excellent communication skills, and an ability to engage and build rapport with B2B customers providing creative solutions for their outerwear needs. If you are passionate about doing the right thing – the right way… and thrive in an environment where you can drive the sales process from start to finish, this is the role for you!

At Hexa Custom, you will be exposed to:

An Entrepreneurial environment

A commitment to innovation + customer value

A dynamic, focused and collaborative culture

Career development opportunities

A flexible work environment (*remote to start, in-office potential in the future)

Responsibilities:

Represent the Hexa Custom brand by managing and growing accounts to realize and exceed company KPI’s

Provide timely and accurate information to assigned accounts by phone, email and web regarding programs, styles, inventory, pricing, shipping, order status and sales related policy and procedures

Anticipate and resolve customer issues while providing a prompt, elite level of service

Provide a consultative selling approach to create effective customer solutions

Supply customers with seasonal presentations, new product information, samples and marketing materials to suggest outerwear solutions catered to their client needs

Revenue Goal: representative must achieve their revenue goal 9 out of 12 months annually

Prepare and communicate quotes provide pricing structures to drive repetitive revenue

Effectively utilize merchandising skills to upsell and position Hexa Custom’s competitive advantages regarding products and services

Initiate and attend in-person industry and end-user trade shows, events and meetings

Manage administrative aspects of the job including but not limited to weekly reporting, 30 day calendar management, sales funnel management, program registration and renewal, CRM reporting, program proposal tracking. Completes all administrative work accurately and meets all deadlines.

Collaborate with teammates and cross-functional support teams to drive a positive and professional work environment

Qualifications and Attributes:

Bachelor's degree/ College Diploma required, preferably in business.

3+ years of customer or sales experience, preferably in a Business to Business (B2B) environment and/or the promotional products industry

Account management experience is an asset

Superior client relationship skills and highly developed follow-up skills

Detail-oriented with outstanding problem solving and negotiation skills

Excellent verbal and written communication and presentation skills

Excellent organizational and time management skills

Ability to multitask while adjusting to changing priorities

Ability to present and interact virtually with customers on web-based platforms (Zoom etc)

Highly proficient computer skills, including e-mail, and Google Workspace.

Possess a friendly, approachable, and outgoing personality, with a strong ability to prioritize tasks and opportunities that yield the greatest results

Comfortable living in the “gray” and understand the need to approach each situation individually

Ability to work in a startup-like environment

Hexa Custom is proud to be an Equal Opportunity Employer.

Job: Customer Success Specialist, Full-Time, Independent Contractor, Remote Role - Boulder, Colorado

WE ARE HIRING!

At Hexa Custom, we’re big believers in collaboration, design, and the ability to bring something incredible to life… together. Through technology and innovation, we found a way to let individuals and businesses alike customize their own outerwear, and the result has been nothing but extraordinary. While working with us, you’ll have the opportunity to create exceptional, meaningful results along with members of our small yet powerful team.

We are currently looking for a Customer Success Specialist to join our team. The primary objective of this role will be to realize company goals by providing administrative support to our internal sales team, clients and end-consumers.

*This is an independent contractor position, and will transition to a employee role in January 2023

**This position is remote, yet candidates based in Colorado are preferred

Salary: 40-45k *variable based on experience

This position is for:

This role is perfect for a highly motivated & self-driven individual with excellent communication skills, attention to detail and an ability to engage and build rapport with our internal sales team as well as our end consumers. You’ll have an opportunity to see the successful execution of an order from beginning to end and support our clients through the process. If you are passionate about doing the right thing – the right way… and thrive in an environment where you can drive the sales process from start to finish, this is the role for you!

At Hexa Custom, you will be exposed to:

An Entrepreneurial environment

A commitment to innovation + customer value

A dynamic, focused and collaborative culture

Career development opportunities

A flexible work environment (*remote to start, in-office potential in the future)

Core Job Responsibilities include, but are not limited to:

PRE-SALE

Receive and assign general inquiries/sales opportunities

Learn industry/company strategy on presentations, pricing, logistics

Insert products and pricing selected by the sales into the provided template and/or microsite

Place and track all orders through to client delivery

Coordinate with corporate staff as needed (Factory, Sales, Finance, etc.)

Work with creative team for the completion of production-ready art

PRODUCTION

Enter and track new orders

Contact factory to understand PO progress and communicate status to client

Send and Receive client approval or client request for revisions on proofs for all orders

Obtain the shipping date and notify the client of the shipping date

Maintain contact with factory regarding the order, for address changes, changes in in-hands date, etc.

Share tracking information with the client; confirm delivery

Ensure invoice accuracy

Notify Sales lead of any problems or issues with the order – provide resolution suggestions

POST-SALE

Communicate tracking information to clients, sales team

Facilitate customer satisfaction survey

GENERAL

Support various internal team as necessary during off-season

Assist with general office duties as needed per assignment from office

Travel to support the sales team as necessary

Skills/Qualifications:

Proven ability to work independently in a fast-paced environment; think critically; manage multiple priorities with varying deadlines

Possess superior customer service skills.

Must be highly detail-oriented and very organized with the ability to adapt to a changing environment while following tasks through to completion.

Reliable, positive, and professional attitude.

Proactive with a team-player outlook.

Outgoing, friendly, and approachable personality

Excellent phone skills with strong email and writing etiquette.

Proficient computer skills, especially Google Suite and Quickbooks is a plus

Comfortable living in the “gray” and understand the need to prioritize for the greatest results

Ability to succeed in a startup environment

Preferred Skills/Qualifications:

1+ year of administrative and/or customer service experience

Education:

High School Diploma or equivalent required

Associate or BA/BS degree preferred

Hexa Custom is proud to be an Equal Opportunity Employer.

Interested?

To apply, submit your cover letter and resume to careers@hexacustom.com